Front Office Agent

Job overview

The Front Office Agent role is onsite in Orlando, FL. The posting describes competitive hourly pay but does not specify a numeric rate. International Drive Hotel is seeking a front desk team member to welcome guests and support a smooth hotel stay. The role manages guest arrivals, departures, reservations, payments, and inquiries while coordinating with housekeeping and maintenance. It helps resolve concerns, promote hotel amenities, and maintain an organized and secure front desk.

What you'll do

• Welcome guests and manage check-in and check-out
• handle reservations, room assignments, and inquiries
• process payments and verify identification
• maintain accurate property management system records
• resolve or escalate guest concerns
• coordinate with housekeeping and maintenance
• promote amenities and local attractions
• maintain a clean, organized, and secure front desk.

What we're looking for

Skills & competencies

front office agent

hotel front desk

guest services

reservations

check-in

check-out

property management system

orlando fl

international drive hotel

paid time off

hotel discounts

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, holiday pay, company-paid medical, dental and vision benefits, employee discounts on hotel stays and amenities, advancement opportunities, and cross-training.

Why this role

The posting calls for flexibility to work mornings, evenings, weekends, and holidays as needed; familiarity with StayNTouch is a plus.

About the employer

International Drive Hotel is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.