Service Manager

Job overview

The Service Manager role is onsite in Phoenix, AZ. The posting lists a salary range of $69,000–$76,000 per year, plus incentives. Packard Culligan Water provides drinking water and water-treatment products and services for homes and businesses. This hands-on manager leads the service team and its commercial and industrial service functions, supporting customer satisfaction and retention. The role develops technicians through coaching and training, resolves service issues, maintains staffing and assets, and oversees operational performance and revenue goals.

What you'll do

• Resolve service-related problems and approve billing adjustments as needed
• ensure adequate after-hours response to customer emergencies
• maintain staffing levels, workload distribution, and employee skills
• train employees
• set performance objectives
• maintain plant, fleet, equipment, and inventory
• achieve planned gross margin and revenue targets
• oversee the production plant
• keep service knowledge and skills current and pursue WQA CWS-I certification.

What we're looking for

Skills & competencies

service manager

phoenix az

packard culligan water

$69k–$76k/year

incentives

service operations

commercial service

industrial service

technician coaching

customer retention

water treatment

after-hours response

Work arrangement

• Weekend coverage required

Benefits & perks

• Zero-deductible medical plans, dental and vision, wellness incentives, 401(k) employer match, tuition reimbursement, scholarships, paid time off, paid holidays, and training and development.

Why this role

Hands-on management role with training and development coordinated through the corporate team.

About the employer

Packard Culligan Water is hiring for this role. Industry: All Other Support Services. Sector: 56.