Call Center Manager

Job overview

The Call Center Manager role is onsite in Osseo, MN, with compensation not specified. Comfort Matters is an HVAC company serving a concentrated area in the western suburbs to support customer service and reduce travel.

What you'll do

• Lead, coach, and develop customer service representatives
• implement strategies and processes to improve efficiency and customer experience
• monitor performance metrics and implement improvement plans
• ensure adherence to policies and quality standards
• collaborate across departments to resolve customer concerns
• develop training and coaching
• use call center technology and data to improve operations
• report performance and recommendations to senior management.

What we're looking for

Skills & competencies

call center manager

customer service

team leadership

coaching

call center operations

performance metrics

customer experience

process improvement

hvac services

osseo mn

comfort matters

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision packages, including fully employer-paid options
• 401(k) with company match
• ongoing training
• and continuous education stipends.

Why this role

Performance pay is tied to results, and the employer describes ongoing training and education stipends.

About the employer

Comfort Matters LLC is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.