Client Support Supervisor

Job overview

The Client Support Supervisor role is onsite in San Antonio, TX. Compensation is not specified in the listing’s structured pay information. Office Ally develops healthcare technology and revenue-cycle solutions intended to reduce administrative burdens so healthcare providers can focus on patient care; this role supports its Client Services Department. The supervisor leads and develops Client Support Specialists who assist clients through phone, email, and chat. The role supports service quality and operational goals through coaching, performance monitoring, staffing decisions, issue escalation, process improvement, and coordination with other departments.

What you'll do

• Supervise, coach, mentor, and develop Client Support Specialists
• monitor KPIs and customer interactions
• conduct coaching sessions and performance evaluations
• manage attendance, scheduling, timecards, and time-off requests
• monitor queues and staffing coverage
• lead team meetings
• serve as an escalation point
• collaborate across departments to resolve issues and improve customer experience
• support product launches and operational changes
• maintain product knowledge and documentation
• ensure compliance with company policies, security standards, and HIPAA requirements
• assist with recruiting, onboarding, training, and support queues as needed.

What we're looking for

Skills & competencies

client support supervisor

customer support

contact center leadership

team coaching

client services

healthcare technology

hipaa

san antonio tx

office ally

phone support

email support

chat support

salesforce

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage, 401(k) with company match, paid time off, performance-based bonuses may be available, and other benefits.

Why this role

The role leads an omnichannel support team and includes responsibility for HIPAA requirements, workforce coverage, coaching, and operational improvement.

About the employer

Office Ally is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.