Bilingual Technical Customer Support Representative — French and English

Job overview

The Bilingual Technical Customer Support Representative role is hybrid in Los Angeles, CA, and pays $28–$34 per hour. The role supports dental professionals and partners using SprintRay’s digital dentistry ecosystem. SprintRay develops 3D printing solutions intended to help dental professionals spend less time on repetitive tasks and more time caring for patients. The representative diagnoses and resolves issues across software, 3D printing hardware, post-processing equipment, and related workflows. By managing cases from intake through resolution and sharing recurring issues with internal teams, the role supports customer satisfaction and product improvement.

What you'll do

• Provide technical support for software, 3D printers, post-processing equipment, and design services by phone, email, and remote sessions
• own cases from intake through resolution and document findings
• troubleshoot hardware, software, networking, appliance design, and workflow issues
• manage an active case pipeline
• communicate resolutions, workarounds, and escalation paths
• escalate recurring or high-impact issues to the Technical Manager and cross-functional partners
• record case notes and customer feedback
• contribute to troubleshooting documentation and process improvement
• participate in occasional travel for training or company events
• work EST hours.

What we're looking for

Skills & competencies

french and english

los angeles ca

hybrid

sprintray

$28–$34/hour

digital dentistry

3d printing

technical troubleshooting

customer case management

dental workflows

est hours

occasional travel

Work arrangement

• Weekend coverage required

Why this role

Fluent written and verbal French and English are required, along with 2+ years of customer or technical support, field service, or similar experience. The posting calls for hands-on electromechanical troubleshooting and experience in at least two of technical/customer support, 3D printing, and dental workflows.

About the employer

SprintRay is hiring for this role. Industry: Surgical Appliance and Supplies Manufacturing. Sector: 33.