Member Services Representative — Afternoon/Evening

Job overview

The Member Services Representative role is onsite in Warren, OH, with an afternoon/evening schedule. Pay is $11 per hour. The role supports Planet Fitness members and guests and helps maintain a friendly club environment. As a first point of contact, the representative handles member questions and transactions, supports membership sales, and maintains club cleanliness. The work contributes to a positive member experience and the club’s day-to-day operations.

What you'll do

• Greet members, prospective members, and guests
• respond to questions and concerns
• assist with account and billing inquiries
• explain memberships and amenities
• support tours, sign-ups, specials, and upgrades
• process check-ins, memberships, cancellations, and payments
• answer phones
• follow opening and closing procedures
• perform assigned cleaning and facility upkeep.

What we're looking for

Skills & competencies

member services representative

customer service

membership support

front desk operations

fitness club

afternoon/evening

warren oh

planet fitness

$11/hr

full-time

cpr/aed certification

tanning certification

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• paid time off
• 401(k) and matching
• free uniforms
• training and development
• wellness resources
• advancement opportunities.

Why this role

The posting encourages bilingual English/Spanish applicants and requires CPR/AED and tanning certifications within company timeframes.

About the employer

Planet Fitness - Fitton Clubs is hiring for this role. Industry: Fitness and Recreational Sports Centers. Sector: 71.