Customer Service Representative

Job overview

The Customer Service Representative role is onsite in New Philadelphia, OH. Compensation is not specified. The role supports Heritage Cooperative’s customer service operations, primarily in an office or call-center environment. The representative handles customer inquiries and account matters, maintains accurate customer and order records, and resolves or escalates concerns. The role helps provide reliable service while supporting customer retention and the cooperative’s customer-service standards.

What you'll do

• Answer inbound calls about orders, pricing, products, and services
• enter and update customer and order information in the CRM
• process customer payment information according to company procedures
• respond to voicemails and emails
• contact customers about order status and delivery
• resolve or escalate concerns
• document complaints and feedback
• provide information about promotions and products
• attempt to retain customers requesting cancellation
• follow safety and service policies.

What we're looking for

Skills & competencies

customer service representative

new philadelphia oh

heritage cooperative

inbound calls

call center

crm

order support

customer accounts

payment processing

complaint resolution

high school diploma or equivalent

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• company-paid life and AD&D insurance
• short- and long-term disability
• paid holidays, sick, and vacation time
• 401(k) with company match after six months
• Farm Bureau membership
• profit sharing.

Why this role

The posting notes preferred experience in energy, propane, fuel, utility, CRM, or high-volume telephone customer service.

About the employer

Heritage Cooperative is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.