Assistant Manager - Hospitality - #583

Job overview

Compensation is $2 per hour. The Assistant Manager - Hospitality - #583 is an onsite role based in Reedsville, PA. , though an additional $1.50/hr is provided for overnight shifts, supporting the store operations team in delivering a high-quality customer experience. This role exists to oversee daily store operations, manage inventory, and ensure compliance with company standards in the absence of the Store Manager. The Assistant Manager leads the team in maintaining hospitality, service, and sales goals while fostering a positive environment for both staff and customers.

What you'll do

• Back-up the Store Manager by providing support on recruitment, selection, training, and performance management of your store work fam
• Have a say in who works, and when
• Handle customer questions, complaints and concerns
• Keep an eye on work fam compliance with Sheetz policies, procedures and programs
• Follow-up with responses from customer service shops, QA audits, secret shops and SMG surveys
• Keep our customers smiling by overseeing timely customer transactions, cleanliness standards of our facilities and stores, and making sure that hospitality standards are ALWAYZ being met
• Check in on end-of-day tasks to make sure they aren’t skipped
• Keep the shelves packed via proper placement, pricing and re-filling of merchandise
• Lead the charge on profit management by overseeing processes such as shrink indicators, lottery, stock audits, vendors, car wash operations and retail waste.

What we're looking for

Skills & competencies

full-time

day shift

reedsville pa

sheetz

hospitality

retail management

customer service

inventory management

leadership

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Quarterly employee bonuses, PTO, 100% paid parental leave, 401k matching, employee stock ownership, tuition reimbursement, medical, vision, dental, snack discounts

About the employer

Sheetz, Inc is hiring for this role. Industry: Full-Service Restaurants. Sector: 72.