Technical Support Specialist – Field Services
Employment type
Full-time
Work setting
On-site
Location
Southfield, MI
Schedule
Day shift
Posted
Travel
Required
You'll be redirected to the employer's application page.
Job overview
The Technical Support Specialist – Field Services role is based onsite in Southfield, MI, with compensation not specified. The position supports nursing homes and skilled nursing facilities, helping clinical and administrative staff keep technology functioning and reduce disruptions to facility operations and resident care. The role provides frontline technical assistance, maintains and deploys equipment, and coordinates support across facilities. It contributes to reliable operations by resolving technology issues, documenting work, and following information security and confidentiality requirements.
What you'll do
- Provide phone, email, ticketing-system, remote, and onsite support
- troubleshoot Windows, Microsoft Office, business applications, hardware, printers, peripherals, and basic network connectivity
- track and document requests and escalate complex issues
- install, configure, maintain, and deploy IT equipment
- perform approved software updates, account changes, and data sanitization
- support onboarding and offboarding
- maintain inventory and service records
- coordinate with facility and IT teams
- follow security, confidentiality, infection-prevention, and resident-privacy policies.
What we're looking for
- Skills & competencies
- technical support specialistfield servicessouthfield mivilla healthcareonsiteit supporthealthcare technologywindowsmicrosoft officeactive directoryhardware troubleshootingfacility support40% travelfull-time
- Work arrangement
- Weekend coverage required
Benefits & perks
- Daily pay and competitive compensation
- 401(k) with company match
- medical, dental, vision, and disability insurance
- Employee Assistance Program
- employee discounts
- training
- advancement opportunities
- paid time off.
Why this role
The posting specifies approximately 60% of time at the Southfield office and approximately 40% traveling to supported facilities. Associate degree or higher and 1–3 years of IT support experience are listed; relevant certifications are preferred.
About the employer
Villa Healthcare is hiring for this role. Industry: Nursing Care Facilities (Skilled Nursing Facilities). Sector: 62.
Additional details
- Industry sector
- 62
- Industry
- Nursing Care Facilities (Skilled Nursing Facilities)
- Occupation code
- 15-1232.00
You'll be redirected to the employer's application page.
Listing ID: 0e615c0e-27d8-48e6-ab93-01d8a469ccb1