Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Annapolis, MD, with pay of $19–$24 per hour and a Monday–Friday schedule. Coastal Heating & Air Conditioning serves customers in the home-services industry and describes its team as established and supportive. The representative handles customer calls, schedules service appointments, answers questions, and coordinates with office and field teams. Accurate records and follow-up help customers receive timely support and keep daily service operations organized.

What you'll do

• Answer incoming customer calls
• schedule service appointments and coordinate requests
• respond to questions with accurate information
• maintain customer records, appointment details, and service notes
• communicate with technicians and office personnel
• follow up on appointments and service requests
• handle concerns and work toward appropriate resolutions
• complete data entry and administrative documentation
• assist in maintaining an organized office environment.

What we're looking for

Skills & competencies

customer service representative

annapolis md

coastal heating & air

full-time

monday-friday

customer calls

appointment scheduling

hvac services

customer records

office coordination

$19-$24/hour

401(k)

Work arrangement

• Weekend coverage required

Benefits & perks

• Employer-paid medical insurance for employees, dental and vision insurance, paid vacation, paid holidays, paid sick leave, 401(k) company contribution, life insurance, and short- and long-term disability coverage.

Why this role

Employer-paid medical insurance for employees, paid vacation and holidays, paid sick leave, company-contributed 401(k), and company-paid life insurance are listed.

About the employer

Coastal Heating & Air Conditioning Co., Inc. is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.