Patient Relations Specialist, Call Center

Job overview

The Patient Relations Specialist, Call Center role begins with four weeks of onsite training in Louisville, KY, then becomes remote. Compensation is not specified; the posting describes competitive base pay. The role supports Bennett & Bloom Eye Centers’ Ophthalmology department within EyeCare Partners’ clinically integrated eye-care network.

What you'll do

• Handle inbound and outbound calls for multiple clinics
• provide patient-focused service
• verify and record demographic, insurance, and medical information
• schedule appointments and prioritize health concerns according to protocols
• resolve questions and problems
• provide clinic and appointment information
• support service recovery
• create and maintain patient charts
• relay messages to clinic teams
• and comply with HIPAA requirements.

What we're looking for

Skills & competencies

patient relations specialist

call center

ophthalmology

patient scheduling

inbound calls

hipaa

louisville ky

remote after training

eyecare partners

monday–friday

high school diploma

patient records

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, vision, dental, and life insurance
• 401(k) with employer matching
• paid time off and holidays
• paid maternity leave
• and employee discounts.

Why this role

Monday–Friday office hours are 8 a.m.–5 p.m., with some earlier or later work as needed. High school diploma or GED and one year of related experience are required; no license or credential is required.

About the employer

Eye Care Partners Career Opportunities is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.