Customer Service Representative – Call Center

Job overview

The Customer Service Representative – Call Center role is onsite in Bolingbrook, IL. Pay starts at $22.50 per hour, with the posting describing potential earnings of more than $50,000 per year through hourly pay and earned commission. The role supports WeatherTech Direct’s Bolingbrook call center. The representative assists customers by phone and email with product information, orders, exchanges, and returns. The role also uses customer needs to recommend products and upsell, while sharing service concerns with management.

What you'll do

• Provide customer support and product knowledge by phone and email
• process customer orders, exchanges, and returns according to department policies
• recommend and upsell products based on customer needs
• and provide management with feedback about service failures or customer concerns.

What we're looking for

Skills & competencies

customer service representative

call center

full-time

bolingbrook il

weathertech

phone support

email support

orders and returns

product recommendations

commission

starting at $22.50/hr

medical and dental

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, short- and long-term disability, company-paid life insurance, 401(k) with employer matching, paid vacation, holidays, and personal time
• internal promotion and skill-development opportunities.

Why this role

Two schedule options are listed: Tuesday–Friday 10 AM–7 PM and Saturday 8 AM–5 PM, or Monday–Thursday 10 AM–7 PM and Sunday 8 AM–5 PM.

About the employer

WeatherTech is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.