Personal Lines Client Service Manager — Hybrid

Job overview

The Personal Lines Client Service Manager is a hybrid, full-time role in East Providence, RI, with a posted salary range of $50,000–$70,000 per year. Patriot Growth Insurance Services partners with insurance agencies and supports their growth while preserving each agency’s identity. The manager provides responsive guidance and policy service to personal-lines clients, helping them understand coverage and resolve service needs. The role strengthens client relationships and supports retention and agency growth through accurate policy management and coordination with carriers and colleagues.

What you'll do

• Respond to client inquiries by phone, email, and scheduled appointments
• explain policy, billing, and coverage questions
• document client interactions in agency systems
• service policies and provide coverage recommendations
• take first reports of loss when needed
• identify relevant account-rounding opportunities
• and meet client contact and service goals.

What we're looking for

Skills & competencies

hybrid

personal lines

client service

insurance

policy management

customer support

east providence ri

patriot growth insurance services

$50k–$70k

saturday rotation

medical benefits

401(k)

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• virtual medical and mental healthcare
• employer-paid short- and long-term disability
• paid parental leave
• personalized paid time off and separate sick leave
• 401(k) company match
• Employee Assistance Program.

Why this role

The posting specifies standard business hours of 8:00 a.m.–5:00 p.m., a virtual Thursday evening schedule, and Saturday rotation schedules; authorization to work in the United States without sponsorship is required.

About the employer

Patriot Growth Insurance Services, LLC is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.