Desktop Support Specialist

Job overview

The Desktop Support Specialist role is onsite in Bessemer, AL, with support delivered remotely and on-site across multiple locations. Compensation is not specified. The role supports Smile Partners USA, a dental service organization with a network of more than 110 offices, helping colleagues provide patient care through reliable technology. The specialist resolves technology issues, maintains core systems, deploys equipment, and documents support processes so dental practices can operate efficiently and securely.

What you'll do

• Resolve hardware, software, and connectivity issues remotely and on-site
• prioritize support tickets and meet service-level agreements
• support practice management, imaging, Active Directory/Entra ID, Microsoft 365, networks, VoIP, and internet service
• deploy and configure computers, phones, and dental hardware
• document troubleshooting and improve processes
• align support with HIPAA and PCI requirements.

What we're looking for

Skills & competencies

desktop support specialist

bessemer al

smile partners usa

it support

tier 1 and tier 2

microsoft 365

active directory

network infrastructure

voip

hipaa

pci compliance

travel up to 10%

Work arrangement

• Weekend coverage required

Why this role

Requires at least two years of IT experience and an associate’s or bachelor’s degree, related experience, or industry certifications; regular travel within Michigan and occasional out-of-state travel up to 10%.

About the employer

Smile Partners USA is hiring for this role. Industry: Offices of Dentists. Sector: 62.