Bilingual Contact Center Associate I

Job overview

The Bilingual Contact Center Associate I role is onsite in Worcester, MA, with pay of $17–$19 per hour. Edward M. Kennedy Community Health Center serves communities across Massachusetts through its community health centers. This entry-level role supports patient access by handling calls, documenting patient information, scheduling appointments, and directing inquiries to appropriate resources while meeting service, privacy, and call-center standards.

What you'll do

• Handle inbound and outbound calls
• assess caller needs and direct inquiries
• collect and document patient information
• use health center systems to resolve inquiries
• support appointment scheduling
• communicate with internal teams
• meet call-center KPIs, procedures, and privacy requirements
• provide culturally and linguistically appropriate service
• participate in training, huddles, and team meetings.

What we're looking for

Skills & competencies

bilingual

contact center

patient scheduling

patient services

healthcare

full-time

worcester ma

edward m. kennedy community health center

$17–$19/hr

inbound calls

outbound calls

ehr

patient documentation

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical insurance begins on the first day of employment, with the health center paying 80% of premiums
• dental and vision insurance
• paid time off
• 403(b) retirement plan with employer match
• flexible spending accounts
• employee assistance program.

Why this role

Entry-level position; customer service, call center, or healthcare experience is preferred but not required. Bilingual proficiency in English/Spanish, English/Portuguese, or other languages served is strongly preferred.

About the employer

Edward M. Kennedy Community Health Center, Inc. is hiring for this role. Industry: All Other Outpatient Care Centers. Sector: 62.