Customer Service Representative

Job overview

Customer Service Representative is an onsite role in Colorado Springs, CO. The stated base hourly rate is $15.16, with commissions also described. The role supports iFLY's mission to deliver the dream of flight through its indoor skydiving experience. The representative serves as a customer contact, selling experiences and helping guests have a positive visit. The role also supports safe facility operations, resolves service issues, and assists with merchandise, facility upkeep, refunds, and rescheduling.

What you'll do

• Listen to guests and recommend and sell experiences
• provide timely, friendly service
• resolve product or service complaints and follow through on solutions
• stock merchandise
• clean and maintain the facility
• operate the wind tunnel
• process refunds and rescheduling
• follow safety requirements.

What we're looking for

Skills & competencies

ifly colorado springs

customer service representative

indoor skydiving

guest service

sales

wind tunnel

facility operations

weekend availability

colorado springs co

$15.16/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, and supplemental plans for eligible employees
• paid time off
• employee discounts on merchandise and flight packages
• free flight time for employees and immediate family.

Why this role

Includes customer-facing sales and service duties as well as wind-tunnel operation.

About the employer

HiFLYght Management Company dba iFLY Colorado Springs is hiring for this role. Industry: All Other Amusement and Recreation Industries. Sector: 71.