Customer Service Representative, Roofing and Renovations

Job overview

The Customer Service Representative role is onsite in Fraser, MI, with compensation of $18–$23 per hour. Premier Roofing and Renovations provides roofing, storm-damage assessment, and remodeling services to property owners. The role supports customer experience and lead conversion by providing front-desk and phone assistance, organizing office workflows, and maintaining accurate customer records. Prompt handling of inquiries and appointments helps connect customers with the company’s roofing and renovation services.

What you'll do

• Greet customers at the front desk
• direct calls
• assist with lead conversion
• enter and maintain records in AccuLynx CRM and other tools
• schedule appointments and manage calendars
• perform filing and proofreading
• respond to customer inquiries in person and by phone
• manage correspondence, office supplies, and organized files.

What we're looking for

Skills & competencies

customer service representative

fraser mi

premier roofing and renovations

full-time

onsite

roofing

renovations

lead conversion

front desk

acculynx crm

office administration

$18-$23/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance and paid time off.

Why this role

The role combines customer support, front-desk coverage, lead-conversion assistance, and office administration; bilingual abilities are highly valued.

About the employer

Premier Roofing And Renovations is hiring for this role. Industry: Roofing Contractors. Sector: 23.