Member Experience Associate, New Grad

Job overview

The Member Experience Associate, New Grad role is an onsite, full-time position in Austin, TX. Compensation is not specified. The role is part of Base’s Member Experience team, which serves as the voice of the company to members and brings customer feedback back to the business. The associate supports customers across communication channels, resolves product issues, and helps members onboard. By documenting interactions and sharing customer insights with engineering, marketing, and operations, the role contributes to better service and product decisions as Base works to build a more resilient electricity grid.

What you'll do

• Engage with members by phone, email, text, and other channels
• troubleshoot product-related issues
• track, manage, and prioritize interactions
• collaborate with engineering, marketing, and operations to improve processes
• gather customer feedback
• maintain documentation and team resources
• and support new-member onboarding.

What we're looking for

Skills & competencies

member experience associate

new grad

austin tx

base power company

full-time

customer support

member onboarding

phone and email support

troubleshooting

customer feedback

cross-functional collaboration

grid resilience

Work arrangement

• Weekend coverage required

Why this role

The posting is for candidates graduating in 2025–2026 and states that the company works in person. It describes a startup environment where priorities and responsibilities may change.

About the employer

Base Power Company is hiring for this role. Industry: Electric Bulk Power Transmission and Control. Sector: 22.