Member Experience Representative — Universal

Job overview

The Member Experience Representative — Universal role is onsite in Niagara Falls, NY. Pay is $19.69–$23.87 per hour. Niagara’s Choice Federal Credit Union serves members through financial products, services, and branch support. The representative supports members’ everyday financial needs by providing account and product information, processing teller transactions, opening and servicing accounts, and addressing questions or complaints. The role also supports lending activity and promotes relevant credit union services while protecting member information.

What you'll do

• Welcome members and provide prompt, accurate service
• answer questions and resolve complaints by phone, email, or mail. Open and service accounts, process transfers and other member requests, and follow up on access to checks, debit cards, and electronic services. Take and enter loan applications, prepare closing documents, process deposits, withdrawals, and payments, balance the cash drawer, and safeguard confidential information.

What we're looking for

Skills & competencies

member experience representative

niagara falls ny

niagara's choice federal credit union

full-time

onsite

$19.69–$23.87/hour

member service

teller transactions

account opening

loan applications

cash handling

notary public required

credit union banking

Work arrangement

• Weekend coverage required

Why this role

Notary Public status required within 180 days of hire; credit union banking and services knowledge and computer literacy required.

About the employer

Niagara's Choice Federal Credit Union is hiring for this role. Industry: Credit Unions. Sector: 52.