Field Service Technician

Job overview

The Field Service Technician role is listed in the Billings Metropolitan Area, MT, and requires travel up to 100% of the time. Compensation is not specified. Mark Rite Lines Equipment Company manufactures pavement-marking and line-removal equipment and provides technical support to its customers. The technician supports customers and dealers by troubleshooting equipment issues, coordinating repairs and warranty matters, and leading diagnostics at dealer locations when directed. The role also documents technical cases, educates users on equipment startups, and communicates potential equipment issues to engineering.

What you'll do

• Respond to customer calls and emails
• troubleshoot product issues
• record case details in the customer relations management system
• follow up on support cases
• assess warranty coverage
• communicate repair and claim status
• lead diagnostics at dealer locations as directed
• educate customers and dealers on equipment startups
• identify and document mechanical, electrical, or hydraulic issues
• and arrange field service travel and parts.

What we're looking for

Skills & competencies

field service technician

billings metropolitan area mt

mark rite lines equipment

equipment diagnostics

customer support

warranty support

mechanical systems

electrical systems

hydraulics

cdl required

up to 100% travel

on-call support

Work arrangement

• Weekend coverage required

Why this role

The posting requires a CDL and up to 100% travel. It requests five years of equipment service and repair experience and three years of diagnosis and repair experience across specified systems. On-call technical support and after-hours or weekend service may be assigned.

About the employer

Mark Rite Lines Equipment Company Inc is hiring for this role. Industry: Construction Machinery Manufacturing. Sector: 33.