Technical IT Support Specialist (Level 2) — IT Managed Services

Job overview

The Technical IT Support Specialist (Level 2) role is onsite in Bakersfield, CA, with support that includes remote troubleshooting. Compensation is $20–$30 per hour. The position supports SWAT MSP’s managed services team and its customers’ IT infrastructure. The specialist maintains and secures client systems, resolves technical issues, and improves infrastructure reliability. The role also documents solutions and helps strengthen service processes so customers experience less disruption.

What you'll do

• Install, configure, and manage Windows Server, Active Directory, Group Policy, DNS, DHCP, and virtualization
• troubleshoot Windows networks, firewalls, Azure, and Microsoft 365
• analyze recurring issues and implement lasting solutions
• apply cybersecurity policies and compliance standards
• monitor client IT environments
• provide onsite and remote troubleshooting
• identify upgrades and optimizations
• assist colleagues with complex problems
• schedule service calls, visits, and implementations
• document solutions and maintain SOPs and troubleshooting guides
• apply ITIL-based incident, problem, and change practices.

What we're looking for

Skills & competencies

technical it support specialist

level 2

managed services

windows server

networking

cybersecurity

microsoft 365

azure

active directory

bakersfield ca

swat msp

$20–$30/hr

msp experience

Work arrangement

• Weekend coverage required

Why this role

Requires a bachelor’s degree in IT, computer science, or a related field, or equivalent experience; at least six years of IT support experience, including four or more years in an MSP environment; and a reliable vehicle for onsite visits. Preferred certifications include MCSE, Security+ or CISSP, and ITIL v4 Foundation.

About the employer

SWAT MSP LLC is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.