Client Success Manager, Vacation Property Management

Job overview

The Client Success Manager, Vacation Property Management role is onsite in Holly Ridge, NC; the posting lists a salary of $44,000 per year. VTrips manages vacation properties and this role serves as a key contact for property owners. The manager supports owner retention, property performance, and profitability across an assigned portfolio. Regular communication, coordination with property care and support teams, and follow-through on work orders and owner needs contribute to owner satisfaction and business development.

What you'll do

• Review quality-control walks with Property Care Managers and address unit needs
• contact owners and log conversations
• update property information
• discuss work exceeding contract limits
• review work orders
• coordinate with Revenue and Marketing Managers on property pacing
• meet visiting owners
• review work orders, billing, and owner statements
• maintain owner contracts
• communicate about weather and natural disasters
• recommend annual preventive maintenance
• document owner communications.

What we're looking for

Skills & competencies

client success manager

vacation property management

owner relations

portfolio management

property care

work orders

owner statements

holly ridge nc

vtrips

$44,000/year

medical insurance

dental insurance

vision insurance

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• 401(k) with company match
• paid time off and holidays
• vacation rental discounts
• professional development opportunities.

Why this role

The posting lists a target of eight net new inventory units annually, owner credits below 0.5% of gross rents, 100% owner statement accuracy, and a 4.5 owner communication survey score.

About the employer

VTrips is hiring for this role. Industry: Residential Property Managers. Sector: 53.