Dental Call Center Representative

Job overview

The Dental Call Center Representative is an onsite position located in Fort Lauderdale, FL. Compensation is not specified, and this role supports the Patient Service Team at Sage Dental, a leading dental support organization in the Southeast. This role exists to manage high-volume patient communications via phone, webchat, and online platforms. The representative contributes to the team by scheduling appointments, addressing patient inquiries, and resolving complaints to ensure a positive patient experience.

What you'll do

• Handle high volume inbound and outbound calls, schedule appointments, maintain data entry accuracy, utilize scripts, collect insurance information, diffuse difficult calls, respond to webchat queries, and document issues and resolutions.

What we're looking for

Skills & competencies

full-time

day shift

fort lauderdale fl

sage dental

call center

customer service

patient support

scheduling

data entry

spanish speaking plus

no on-call

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical Insurance, 401(k), Vision, PTO

Why this role

2-week training program provided

About the employer

Sage Dental is hiring for this role. Industry: Offices of Dentists. Sector: 62.