Advanced Technical Support Supervisor

Job overview

The Advanced Technical Support Supervisor role is remote, with the listing location in Fort Lauderdale, FL; compensation is not specified. The supervisor leads a fully remote team of Advanced Technical Support Engineers and supports customer service and technical issue resolution. The role provides day-to-day leadership, coaching, and technical guidance while overseeing complex escalations, team performance, scheduling, and staff development. It also works with cross-functional teams to improve support processes and the customer experience.

What you'll do

• Lead, mentor, and develop a remote team of Advanced Technical Support Engineers
• oversee complex technical work items and escalations
• monitor service, productivity, quality, and customer experience measures
• manage scheduling, shift selections, and time-off requests for coverage across 7-day, 16-hour operations
• identify training needs and support onboarding
• improve workflows and documentation
• analyze recurring issues and coordinate corrective actions with technical teams.

What we're looking for

Skills & competencies

advanced technical support

supervisor

remote team leadership

technical escalations

network operations

team coaching

workforce management

process improvement

customer experience

fort lauderdale fl

hotwire communications

Work arrangement

• Weekend coverage required

Benefits & perks

• Healthcare, dental and vision plans
• 401(k) with company match
• paid vacation, sick time and holidays
• paid volunteer time
• paid parental leave
• service discounts
• employee referral bonuses
• entertainment discounts.

Why this role

The team supports 7-day, 16-hour operations; occasional extended hours, weekends, or holidays may be needed.

About the employer

Hotwire Communications is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.