Customer Service Specialist, Branch Operations

Job overview

The Customer Service Specialist, Branch Operations role is onsite in Toledo, OH. Compensation is not specified. The position supports Waterford Bank’s Branch Operations - Main department. The specialist serves customers with daily transactions and performs operational work in item processing and deposit systems. The role helps ensure deposits and cash are processed accurately, customer inquiries are addressed, and account information remains confidential.

What you'll do

• Assist customers with daily transactions, inquiries, and problem resolution
• greet customers and refer them to appropriate banking staff
• open the night deposit and main vault using dual control
• document and process night deposits
• process deposits delivered by courier and mail
• balance the assigned cash drawer
• maintain cash levels under bank policy
• prepare cash and change orders
• conduct monthly cash audits.

What we're looking for

Skills & competencies

customer service specialist

waterford bank

toledo oh

full-time

branch operations

bank operations

customer transactions

deposit processing

cash handling

night deposit

vault dual control

cash audits

customer confidentiality

high school diploma

Work arrangement

• Weekend coverage required

About the employer

Waterford Bank is hiring for this role. Industry: Savings Institutions and Other Depository Credit Intermediation. Sector: 52.