Service Account Coordinator

Job overview

The Service Account Coordinator role is onsite in Charlotte, NC; compensation is not specified. Novra Corp provides strategic and practical marketing support to businesses. The coordinator supports customer relationships and daily account activity by organizing service requests, following up with customers, and coordinating timely responses. The role also assists with retention, engagement, and promotional outreach initiatives when needed.

What you'll do

• Communicate service information and updates
• maintain customer and account records
• identify customer needs and connect them with solutions
• follow up on requests and opportunities
• support customer satisfaction, retention, and engagement
• share feedback and concerns with colleagues
• coordinate timely support
• assist with promotional and customer outreach initiatives when needed.

What we're looking for

Skills & competencies

service account coordinator

customer service

account support

customer relationships

service requests

follow-up

recordkeeping

charlotte nc

novra corp

marketing support

Work arrangement

• Weekend coverage required

Why this role

High school diploma or equivalent required. Previous account support, customer service, sales, office, or administrative experience is a plus but not required.

About the employer

Novra Corp is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.