Customer Onboarding Specialist — Cisco IQ

Job overview

The Customer Onboarding Specialist — Cisco IQ role is remote, with the possibility of one office day in Farmington, MI, if requested by the client. Pay is $16–$17 per hour. The role supports customer onboarding and adoption for the Cisco IQ platform. The specialist guides customers through setup, telemetry enablement, and platform activation while tracking progress and feedback. Coordination with cross-functional teams helps resolve questions and improve customer outcomes and platform adoption.

What you'll do

• Guide customers through Cisco IQ setup, telemetry enablement, and platform activation
• engage customers by phone, email, and webinars
• answer questions and promote adoption
• capture feedback and maintain engagement records
• coordinate with cross-functional teams
• prepare reports and track onboarding progress, interactions, and adoption metrics.

What we're looking for

Skills & competencies

customer onboarding specialist

remote

farmington mi

pyramid consulting

cisco iq

customer adoption

platform activation

telemetry enablement

customer support

reporting and metrics

$16–$17/hour

possible office day

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• 401(k)
• paid sick leave, depending on work location.

Why this role

The posting describes a six-month-plus contract opportunity with long-term potential. The role is remote from Farmington, MI, with possible one-day office attendance at client request.

About the employer

Pyramid Consulting, Inc is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.