Bilingual Customer Services Representative — Spanish/English Call Center

Job overview

The Bilingual Customer Services Representative — Spanish/English Call Center role is onsite in Loganville, GA; compensation is not specified. The role supports IBI CLINIC, an ambulatory surgery center focused on personalized patient service and leading-edge treatments. The listing's feed location is Atlanta, GA, while the description identifies Loganville, GA as the work location. The representative manages patient calls, schedules appointments and procedures, documents interactions, and follows up on inquiries to support patient access, smooth communication, and the overall patient experience.

What you'll do

• Handle high-volume inbound and outbound patient calls
• schedule appointments and procedures
• identify patient needs and route calls appropriately
• document interactions
• send messages and telephone encounters to providers
• explain procedures and next steps
• follow up on leads to convert inquiries into appointments
• collaborate with internal teams to support patient flow.

What we're looking for

Skills & competencies

bilingual customer services representative

spanish-english

call center

patient scheduling

ambulatory surgery center

patient experience

monday–friday

no weekends

no on-call

loganville ga

ibi clinic

Work arrangement

• Weekend coverage required

Benefits & perks

• Supportive team environment, growth opportunities, and work alongside physicians, clinical leaders, and an operations team.

Why this role

Spanish and English fluency and at least one year of call center experience are required. The posting states Monday–Friday with no weekends, holidays, or on-call.

About the employer

GEORGIA SURGICARE, LLC is hiring for this role. Industry: Freestanding Ambulatory Surgical and Emergency Centers. Sector: 62.