Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Paw Paw, MI, with compensation of $50,000–$60,000 per year. Steven Shannon Farm Bureau serves customers with insurance needs in the local community. This role helps customers with everyday insurance questions and concerns, maintains accurate customer and policy information, and supports agency operations. It also builds customer relationships and identifies opportunities to assist with additional products and services.

What you'll do

• Assist customers with insurance questions and day-to-day needs
• provide professional service and resolve concerns
• communicate by phone, email, and in person
• maintain customer and policy information
• support administrative tasks
• learn insurance products and agency processes
• build customer relationships
• identify opportunities to discuss additional products and services.

What we're looking for

Skills & competencies

customer service

insurance

paw paw mi

steven shannon insurance group

customer relations

policy information

phone support

email support

administrative support

insurance licensing

paid time off

training and development

advancement opportunity

performance bonus

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based bonus, advancement opportunity, paid time off, training and development, and insurance licensing support for qualified candidates.

Why this role

Insurance experience is not required; Property and Casualty insurance license must be obtained upon hire.

About the employer

Steven Shannon Insurance Group is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.