IT Support Services I — Help Desk

Job overview

The IT Support Services I — Help Desk role is listed in Riverside, CA. Pay is $30–$35 per hour. Courser partners with IT service provider companies to support their growth and deliver customer-focused solutions. The role provides frontline technical assistance to employees and clients, resolving hardware, software, and network issues and helping maintain secure, reliable IT systems.

What you'll do

• Respond to support requests by phone, email, and ticketing systems
• diagnose and resolve device, software, and network issues
• install and update systems
• manage user accounts and permissions
• document solutions
• monitor systems
• escalate complex issues
• support IT projects
• follow security measures and company policies.

What we're looking for

Skills & competencies

it support

help desk

technical support

hardware troubleshooting

software support

network support

active directory

group policy

riverside ca

courser

$30–$35/hour

microsoft networks

customer service

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, and life insurance
• 401(k) match
• unlimited vacation after one year (10 days in the first year)
• paid sick time
• 10 holidays
• healthy lifestyle and Amazon Prime reimbursements
• volunteer time
• paid parental leave
• education and certification reimbursement
• learning and development programs.

Why this role

Requires more than two years of experience with listed Microsoft network and IT support technologies; high school diploma or GED required.

About the employer

Courser is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.