Guest Experience Coordinator

Job overview

The Guest Experience Coordinator is an onsite role based in Concord, NC. Compensation is not specified, supporting the Retail, Attractions & Entertainment department at Great Wolf Lodge. This role creates an exciting atmosphere for kids with hands-on, unforgettable experiences, leading kids' activities and entertainment.

What you'll do

• Personally interact with Great Wolf Lodge guests. Willingness to perform child-friendly promotional activities on-site and in the community. Willingness to represent Great Wolf Lodge, and our mission and core values, in a positive manner on and off site. Perform all branded experiences consistently according to Standard Operating procedures. Perform high energy brand events/experiences throughout the shift including Storytime, Dance Party, Yoga, Arts and Crafts, Master Magi Ceremony and other Great Wolf Branded experiences. Interact with families while leading different hands on activities such as arts and crafts, bingo, board games, etc. Responsible for all aspects of Character Appearances and Entertainment at the property including: Perform character appearance duties according to Great Wolf Lodge standards
• learn and perform signature character moves and non-verbal communication strategies. Act as a Guide for characters to and from designated meet and greet locations. Responsible for character costume operations including care, cleaning, maintenance, etc. Commit entirely to the assigned scheduled opportunities for specific characters to appear at on-site and off-site events. All character and guide duties are interchangeable. Participate in seasonal event activities throughout the year. Learn new programming multiple times a year including, but not limited to, dances, crafts or themed events. When not on break, act as though you are on stage at all times, effectively entertaining Pack Members, families and children through public performance. Perform and/or provide support to all necessary community appearances. Assist Entertainment team with inventory of event & activity materials. Maintain a safe, clean and professional environment during the organization, coordination and production of branded experiences.

What we're looking for

Skills & competencies

contract

day shift

guest experience coordinator

concord nc

great wolf lodge

entertainment

kids activities

hospitality

guest services

retail

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance, health savings account, telehealth resources, life insurance, 401(k) with employer match, paid vacation time off, paid parental leave.

About the employer

Great Wolf Lodge is hiring for this role. Industry: All Other Traveler Accommodation. Sector: 72.