Front Desk Agent, Hotel Guest Services

Job overview

The Front Desk Agent role is onsite in Mount Pleasant, SC; compensation is not specified. The posting describes the hotel team’s work as supporting guest and employee satisfaction and hospitality careers. The agent manages reservations and arrivals, assigns rooms, processes payments, provides hotel and tourism information, maintains guest security and reservation records, balances the cash drawer, and responds to guest requests and minor repair needs.

What you'll do

• Receive accommodation reservations
• collect arriving guest and payment details
• allocate rooms
• explain hotel procedures, policies, facilities, and tourism information
• issue receipts
• support guest safety and security
• maintain reservations in accordance with credit card security requirements
• balance the cash drawer
• document minor repairs or replacements and follow up with the appropriate department
• greet guests and respond to immediate repair requests.

What we're looking for

Skills & competencies

front desk agent

hotel guest services

mount pleasant sc

hyatt house

reservations

guest check-in

room assignments

payment processing

guest safety

cash drawer

tourism information

health insurance

401(k)

hotel travel discounts

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• 401(k) with matching
• flexible spending accounts
• seven paid holidays
• paid time off
• and hotel travel discounts.

Why this role

The posting lists a high school diploma or equivalent and basic computer knowledge among qualifications.

About the employer

Hyatt House Mt Pleasant Midtown is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.