Customer Service Representative

Job overview

The Customer Service Representative works onsite in Chestertown, MD, Monday through Friday from 8 a.m. to 5 p.m. Pay is $18–$21 per hour. The Dixon Group describes its mission as providing real solutions for customers while fostering a supportive and collaborative workplace. This role supports internal and external customers by answering inquiries, processing orders, handling invoicing and accounts receivable, and resolving product or service concerns. Accurate, helpful service contributes to positive customer experiences and the company’s commitment to quality and care.

What you'll do

• Respond to customer inquiries by phone and email
• process orders accurately
• handle invoicing and accounts receivable functions
• troubleshoot product or service concerns
• collaborate on special projects and continuous improvements.

What we're looking for

Skills & competencies

customer service representative

chestertown md

dixon group

customer support

phone support

email support

order processing

accounts receivable

monday-friday

8am-5pm

$18-$21/hr

training opportunities

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• bonus programs
• 401(k)
• training opportunities
• tuition reimbursement
• paid vacation, PTO, and holidays
• gym reimbursements.

Why this role

Training opportunities, tuition reimbursement, bonus programs, and veterans are strongly encouraged to apply.

About the employer

Dixon Valve & Coupling Company LLC is hiring for this role. Industry: Industrial Valve Manufacturing. Sector: 33.