Member and Chapter Services Associate

Job overview

The Member and Chapter Services Associate role is onsite in Washington, DC, with flexible work-from-home options available; the posting lists $55,000–$60,000 per year. The Member and Chapter Services Department is ASLA’s primary point of connection with members.

What you'll do

• Respond to member and subscriber inquiries across email, phone, and mail
• research and resolve issues
• maintain member profiles and data quality in the association management system
• process applications, renewals, subscriptions, and orders
• document workflows and identify process improvements
• support conference operations and other department data-entry needs.

What we're looking for

Skills & competencies

member and chapter services associate

member support

membership applications

association management system

process improvement

washington dc

american society of landscape architects

full-time

$55k-$60k per year

37.5-hour workweek

flexible work-from-home options

excel

customer service

conference support

Work arrangement

• Weekend coverage required

Why this role

Full-time, non-exempt position with a standard 37.5-hour workweek; overtime pay applies to hours worked over 40 per week. Conference travel may be needed to staff the ASLA Pavilion or other events.

About the employer

American Society of Landscape Architects is hiring for this role. Industry: Professional Organizations. Sector: 81.