Help Desk Administrator

Job overview

Compensation is $50,300–$70,620 per year. The Help Desk Administrator role is onsite in Taos, NM. in the structured pay information; the posting lists a salary range of $50,300–$70,620 per year. The role supports Sharp Business Systems, Sharp Electronics’ direct sales division for technology and managed IT services. The administrator investigates and resolves routine hardware, software, networking, and computer-related issues for end users. By documenting incidents, guiding users through diagnostics, and escalating complex problems, the role helps maintain effective technology support and user productivity.

What you'll do

• Respond to telephone, voicemail, and email support requests
• interview users and guide diagnostic procedures
• identify hardware or network-related problems
• research, isolate, and resolve routine issues and refer complex problems
• log and track calls and maintain documentation
• prepare incident reports
• contact vendors about defective products
• assist with user manuals and training materials
• train users
• install personal computers, software, and multifunction printers.

What we're looking for

Skills & competencies

help desk administrator

taos nm

sharp electronics

desktop support

technical support

hardware troubleshooting

software support

networking

windows

mac

comptia a+ required within 6 months

print management

user training

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision plans
• 401(k) with competitive match
• employee assistance plan
• life and disability insurance
• wellness program
• training, professional development, and mentorship
• voluntary insurance benefits.

Why this role

CompTIA A+ certification must be held or achieved within six months of hire; local candidates only and applicants must be authorized to work in the U.S. without sponsorship.

About the employer

Sharp Electronics is hiring for this role. Industry: Electronic and Precision Equipment Repair and Maintenance. Sector: 81.