Technical Product Customer Service Representative II

Job overview

The Technical Product Customer Service Representative II role is hybrid in Des Plaines, IL. Compensation is listed as $65,000–$85,000, with benefits. The role supports Zip Water North America, which provides multi-function tap products and water solutions to residential, commercial, and industrial customers as part of Culligan International. The representative handles complex customer cases, provides advanced product troubleshooting, and coordinates service resolutions across multiple communication channels. Mentoring team members, identifying recurring issues, and supporting process improvements help strengthen customer experience and service operations.

What you'll do

• Perform Level 2 technical diagnostics and resolve complex product issues
• serve as an escalation point for Level 1 agents
• support customers by phone, email, text, and video
• promote subscription services, refills, and installation offerings
• assist with onboarding and coaching
• follow SOPs
• identify recurring issues and recommend improvements
• own complex cases through resolution
• collaborate with service, product, and operations teams.

What we're looking for

Skills & competencies

technical customer support

customer service representative ii

hybrid

des plaines il

culligan international

zip water

technical troubleshooting

level 2 support

escalation management

salesforce crm

$65k–$85k

mentorship

subscriptions

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, life insurance, 401(k), paid time off, and additional voluntary benefits.

Why this role

Requires an associate degree or equivalent experience and three to five years of relevant technical support or service operations experience; Salesforce CRM proficiency required.

About the employer

Culligan International is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.