Complaints & Quality Assurance Specialist
Employment type
Full-time
Work setting
On-site
Location
New York, NY
Schedule
Day shift
Posted
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Job overview
The Complaints & Quality Assurance Specialist is an onsite role based in New York, NY, with compensation not specified. This position supports the Customer Experience team at Ten Lifestyle Group. The role exists to manage member complaints and ensure service quality through audits, coaching, and process improvement. The specialist acts as a guardian of service standards, translating feedback into meaningful actions to enhance the global concierge experience.
What we're looking for
- Skills & competencies
- full-timeday shiftnew york nyten lifestyle groupcomplaintsquality assurancecustomer experienceconciergeonsiteresolutionauditingcoachingservice excellencebenefits
- Work arrangement
- Weekend coverage required
Benefits & perks
- Salary, incentives, medical, dental, vision, 401k, PTO, parental leave, training
About the employer
Ten Group is hiring for this role. Industry: Office Administrative Services. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Office Administrative Services
- Occupation code
- 43-4051.00
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Listing ID: 0c7c5670-b716-4a75-82fb-5efd8bd24832