Help Desk Specialist — Onsite

Job overview

The Help Desk Specialist role is onsite in Monterey, CA, and pays $19 per hour. Compensation is listed at a maximum rate of $19 per hour. DeVine provides technical and scientific solutions to federal, state, and commercial clients; this role supports a government customer.

What you'll do

• Answer and remediate Tier 1 calls and tickets during business hours
• escalate issues to Tier 2 as appropriate and remediate Tier 2 escalations. Support and troubleshoot hardware and software systems for in-resident programs and mobile education events. Develop guides to help participants connect personal devices to wireless networks.

What we're looking for

Skills & competencies

help desk specialist

onsite

monterey ca

devine consulting

full-time

day shift

tier 1 support

tier 2 escalations

technical support

comptia security+ desired

u.s. citizenship

$19/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, 401(k), life insurance, paid holidays, paid sick leave, and paid vacation.

Why this role

U.S. citizenship is required; current CompTIA Security+ is desired. A related bachelor's degree is a plus. Benefits include medical, dental, vision, 401(k), life insurance, paid holidays, sick leave, and vacation.

About the employer

DeVine Consulting, Inc. is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.