Account Manager — Technology Services

Job overview

The Account Manager — Technology Services role is based in Fort Myers, FL; compensation is not specified. Responsive Technology Partners provides managed IT support services to customers. The account manager supports existing customers and helps bring in new customers by coordinating technology needs, service reviews, renewals, and project quotes. The role connects customers with engineering, account, sales, and help desk teams to support service quality and planned technology improvements.

What you'll do

• Review satisfaction surveys and help desk ticket reports
• conduct monthly customer check-ins and quarterly business reviews
• maintain rolling three-year technology budgets for assigned accounts
• coordinate quotes for hardware, software, renewals, and technology projects
• ensure license renewals and hardware warranty extensions are quoted in advance
• discuss end-of-life hardware, software, and operating system needs with customers
• provide timely customer reports.

What we're looking for

Skills & competencies

account manager

technology services

managed it support

customer success

technology budgets

hardware renewals

cloud migrations

quarterly business reviews

fort myers fl

responsive technology partners

Work arrangement

• Weekend coverage required

Why this role

Works with managed IT support customers on technology budgets, renewals, hardware replacement, network upgrades, cloud migrations, and telephony needs.

About the employer

Responsive Technology Partners is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.