Technical Support Agent II

Job overview

Technical Support Agent II is a fully remote role for applicants residing in the contiguous United States; applicants residing in California or planning to relocate there are not eligible. The listed location is Vancouver, WA. Pay is $20–$21 per hour. Eight-hour shifts may be scheduled any time during operating hours, Monday through Sunday, 4:00 a.m.–9:00 p.m. Pacific. The role provides customer service and basic technical troubleshooting across supported systems. It contributes to reliable support by resolving and documenting customer issues, following up on open tickets to meet service-level agreements, and protecting sensitive information.

What you'll do

• Answer inbound calls and troubleshoot password issues, printer TCP/IP settings, software configurations, and hardware or software connectivity
• document interactions, troubleshooting, and resolutions in the ticketing system
• monitor and follow up on open tickets to meet service-level agreements
• coordinate with teammates and make outbound calls as needed
• protect sensitive customer information and follow security procedures.

What we're looking for

Skills & competencies

technical support agent ii

technical support

customer service

help desk

call center

ticketing systems

remote

contiguous united states

california excluded

$20–$21/hr

eight-hour shifts

retail imaging

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage for employees and dependents
• retirement plan with company matching contributions after six months.

Why this role

Requires at least one year of technical support experience in a call center or busy help desk environment, familiarity with ticketing systems, and a high school diploma or GED.

About the employer

Retail Imaging Management Group is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.