Inside Sales & Customer Service Representative — Industrial Distribution

Job overview

The Inside Sales & Customer Service Representative role is listed in Independence, OH; the posting identifies the consolidated work location as Cleveland, OH. Compensation is $55,000–$85,000 per year. TCH Industries and Koehler Rubber supply and manufacture industrial hose assemblies and related components. The role serves as a key-account contact and contributes to new business growth. It supports customer needs through quotes, order management, issue resolution, and coordination with sales, operations, and production teams.

What you'll do

• Develop and close new business opportunities
• serve as primary contact for assigned key accounts and resolve inquiries
• prepare sales quotes in TrulinX ERP and document response times
• manage customer orders and coordinate fulfillment
• identify upsell and cross-sell opportunities
• maintain customer interaction and quote records
• collaborate with outside sales, production, and management.

What we're looking for

Skills & competencies

inside sales

customer service

industrial distribution

independence oh

tch industries

full-time

$55k–$85k/year

key accounts

industrial hoses

trulinx erp

order management

upselling

401(k)

parental leave

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance, health savings account, 401(k), paid time off, paid holidays, parental leave, and career advancement opportunities.

Why this role

The role combines inside sales and customer service and calls for experience in industrial distribution, manufacturing, or a related field; hose product experience is strongly preferred.

About the employer

TCH Industries is hiring for this role. Industry: Industrial Machinery and Equipment Merchant Wholesalers. Sector: 42.