Manager, Customer Success

Job overview

The Manager, Customer Success is an onsite role in Columbus, OH, with a salary range of $80,000–$90,000 per year. The manager leads 4over’s Client Success organization and partners closely with Sales to strengthen customer relationships and grow accounts. 4over describes its business as a provider of print products and services. The role establishes the Client Success strategy, operating model, and performance standards to support customer experience, retention, and revenue growth. It develops the team’s ability to understand client needs, address risks proactively, and collaborate with Sales on account opportunities.

What you'll do

• Lead, coach, and develop the Client Success team
• establish goals, processes, KPIs, and reporting
• develop the Client Success strategy and operating model
• monitor customer health, satisfaction, retention risk, and revenue performance
• support strategic customer meetings and quarterly business reviews
• partner with Sales on account planning, cross-sell, upsell, and other growth opportunities
• ensure customer insights and opportunities are documented in CRM
• build cross-functional relationships
• report performance and insights to sales and executive leadership.

What we're looking for

Skills & competencies

manager

customer success

client success

account management

customer retention

sales partnership

revenue growth

columbus oh

4over

$80k–$90k per year

full-time

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, life/AD&D, disability, and flexible spending accounts
• employer-paid basic life/AD&D coverage
• 401(k) with discretionary employer match and immediate vesting
• nine paid holidays
• accumulating paid time off.

Why this role

The role combines customer retention and account development with a close Sales partnership; Client Success is not a separate sales organization. Bachelor’s degree preferred or equivalent experience. Benefits include health and life insurance, 401(k), paid holidays, and accumulating paid time off.

About the employer

4 Over llc is hiring for this role. Industry: Commercial Printing (except Screen and Books). Sector: 32.