Dispatcher (Hybrid)

Job overview

The Dispatcher (Hybrid) role is an onsite-to-hybrid position based in Pensacola, FL. Compensation is not specified for this role, which supports the Jitsu delivery operations team by ensuring high-quality service for recipients, clients, and drivers. This role is responsible for dispatching drivers to ensure all pickups and drops occur in a timely, safe, and efficient manner. The dispatcher coordinates with customer service teams, monitors routes, and collaborates with driver leads to uphold delivery standards.

What you'll do

• Utilizing GPS, Google Maps, and multiple mobile applications simultaneously.
• Market Lead Oversees Dispatcher I.
• Driver Onboarding.
• Fail Verification.
• Initiate Driver Discipline.
• ZenDesk Ticket Assignment.
• Client Channel Communication.
• Dispatcher I tasks when needed.
• This position dispatches drivers to assure that all pickups and drops happen in a timely, safe and efficient manner.
• Answer incoming customer inquiries by phone and email.
• Provide the best support experience to our customers and clients.
• Under direction of Dispatch Team Lead coordinate with our client’s customer service teams on resolving escalated customer issues.
• Collaborate with our Driver Leads and Account Representatives to ensure we are upholding our standards of delivery excellence.
• Monitor and review routes and interact with drivers as necessary to meet and exceed client expectations.

What we're looking for

Skills & competencies

full-time

day shift

pensacola fl

hybrid

dispatcher

logistics

temp-to-hire

no degree required

onsite

entry level

Work arrangement

• Weekend coverage required

Benefits & perks

• Company laptop provided after 6 months

Why this role

Temp to hire and promotion opportunities available; hybrid work offered for strong performers; bilingual Spanish/English preferred.

About the employer

Employbridge is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.