Field Service Technician

Job overview

The Field Service Technician role is based in Seattle, WA, with travel to customer sites required; compensation is not specified. Quadient supports businesses with digital transformation and automation across digital and physical channels. The technician installs, services, and upgrades mailroom, software, and locker equipment at customer locations. The role diagnoses issues, maintains equipment and parts, trains customers, and documents service needs to keep systems operating effectively.

What you'll do

• Install, service, and upgrade equipment at customer sites
• diagnose and troubleshoot technical issues
• provide technical recommendations
• train customers on product operation and maintenance
• perform routine maintenance
• manage replacement-part stock
• document issues for escalation
• assess customer needs for additional products or services.

What we're looking for

Skills & competencies

field service technician

seattle wa

quadient

customer-site service

equipment installation

equipment repair

mailroom equipment

locker systems

customer training

replacement parts

travel up to 100%

high school diploma or equivalent

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible work approach, online learning platform, employee communities and philanthropy program, referral scheme, and employee assistance program.

Why this role

Customer-facing field role combining equipment service, training, and technical recommendations; travel may reach 100%.

About the employer

Quadient is hiring for this role. Industry: Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance. Sector: 81.