Customer Service Clerk — Catering Call Center

Job overview

The Customer Service Clerk — Catering Call Center role is onsite in Bethesda, MD, and compensation is not specified. The position supports catering customers and store teams across multiple store locations. The clerk serves as a central contact for catering inquiries and orders, ensuring order details are entered, updated, and communicated accurately so stores can fulfill them and customers receive timely support.

What you'll do

• Answer catering calls and inquiries about menus, pricing, availability, and order status
• enter orders in FoodStorm
• process changes, cancellations, and special requests
• respond to catering emails
• confirm order details and help resolve issues
• coordinate with store catering teams
• support online order management
• maintain customer and order records
• assist with billing and payment questions.

What we're looking for

Skills & competencies

customer service clerk

catering call center

catering orders

foodstorm

customer support

order management

bethesda md

store coordination

email support

high school diploma or ged

Work arrangement

• Weekend coverage required

Why this role

The listing describes a two-month assignment with possible extensions. High school diploma or GED and at least one year of relevant call center, customer service, hospitality, retail, or administrative experience are required; training is provided for catering or order-management software.

About the employer

Netpace, Inc. is hiring for this role. Industry: Snack and Nonalcoholic Beverage Bars. Sector: 72.