Customer Service Representative / Pawn Broker

Job overview

The Customer Service Representative / Pawn Broker role is an in-person, hybrid store position serving Scottsdale and Glendale, AZ. Pay is $17–$21 per hour. Scottsdale Pawnshop’s posting describes a retail role supporting customer transactions and store operations. The role helps customers with pawn loans, purchases, and sales while maintaining a welcoming and organized store. It combines merchandise evaluation, transaction processing, customer service, and sales-floor upkeep, with an opportunity to be considered for advancement after a performance evaluation.

What you'll do

• Assess and appraise merchandise for pawning or purchase
• explain and document pawn loans
• handle cash, payments, registers, and cashiering
• provide customer service and product recommendations
• demonstrate products and use upselling techniques
• operate POS systems
• maintain the sales floor
• assist with inventory records
• follow security procedures.

What we're looking for

Skills & competencies

customer service representative

pawn broker

scottsdale az

glendale az

scottsdale pawnshop

pawn transactions

merchandise appraisal

cash handling

pos systems

retail sales

inventory management

$17–$21/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible schedule
• employee discount
• training and development opportunities
• opportunity for advancement.

Why this role

Schedule spans Scottsdale and Glendale locations, five days per week; reliable transportation between locations is required. Advancement to a floating key carrier or assistant manager role may be considered after approximately 6–12 months.

About the employer

Scottsdale Pawnshop is hiring for this role. Industry: Used Merchandise Retailers. Sector: 45.