Service Coordinator

Job overview

The Service Coordinator role is onsite in Conover, NC. Compensation is not specified; the posting describes it as competitive and commensurate with experience. The coordinator supports DuraServ’s branch operations serving commercial dock and door systems customers. This role connects customers, field technicians, parts suppliers, and branch management so service calls move from intake through dispatch and accurate invoicing. It supports reliable field service by coordinating work orders, parts, communications, and records.

What you'll do

• Answer customer calls and emails
• route sales and service leads
• schedule and dispatch technicians
• create and maintain service orders
• order parts and track records
• invoice service and planned maintenance work
• post vendor invoices
• process customer card payments
• support warehouse and office duties as assigned.

What we're looking for

Skills & competencies

service coordinator

duraserv

conover nc

on-site

service dispatch

customer support

work orders

parts coordination

invoicing

microsoft office

branch operations

medical benefits

dental insurance

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision benefits
• 401(k) with company match
• life insurance
• short- and long-term disability
• and growth opportunities within branch operations.

Why this role

On-site branch role; high school diploma or equivalent and Microsoft Office proficiency required. Service coordination, dispatch, or field-service administration experience is preferred.

About the employer

DuraServ Corp is hiring for this role. Industry: Other Building Equipment Contractors. Sector: 23.