Customer Success Representative I, Arizona Hybrid

Job overview

The Customer Success Representative I role is hybrid in Arizona, with Phoenix, AZ as the listing location. Pay is $18–$19 per hour, with a $1-per-hour increase after successful completion of the Level 1 Certification Test. 4over describes a commitment to employee training, growth, and a safe, inclusive workplace. The representative resolves customer questions and concerns through phone and virtual chat, providing education and follow-up to build customer relationships and deliver a positive, professional experience.

What you'll do

• Educate customers about the company website, products, and services
• resolve concerns by phone or virtual chat
• share customer feedback with the department
• record interactions and update accounts
• handle complex requests professionally and empathetically
• identify customer concerns and resolve them promptly
• complete required tasks
• maintain a safe work area
• attend department and company meetings.

What we're looking for

Skills & competencies

customer success representative i

customer support

hybrid

arizona

phoenix az

monday–friday

8:30 am–5:30 pm

$18–$19/hr

$1/hr certification increase

contact center

phone and virtual chat

high school diploma or ged

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting mentions health and life insurance and employee training, growth, development, and advancement opportunities.

Why this role

The schedule is Monday–Friday, eight or more hours per day, with a primary schedule of 8:30 a.m.–5:30 p.m. or similar. A high school diploma or GED is required; bilingual English and Spanish is highly desirable.

About the employer

4 Over llc is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.