Call Center Supervisor

Job overview

The Call Center Supervisor role is onsite in Savannah, GA, with compensation of $40,000 per year. MCI provides customer experience, business process outsourcing, and cloud technology services across multiple industries. The supervisor leads and develops a team of 15–25 customer service agents handling inbound calls. The role supports service quality and operational results through coaching, performance monitoring, workforce scheduling, quality assurance, and coordination with other departments.

What you'll do

• Lead and manage 15–25 customer service agents handling inbound calls
• coach team members on service standards and processes
• monitor KPIs and productivity
• oversee scheduling and goal setting
• develop customer satisfaction strategies
• motivate sales opportunities
• review and submit weekly payroll
• analyze team and individual performance
• communicate process changes
• collaborate with QA, Training, IT, and Recruiting
• implement and audit quality assurance strategies
• manage hiring, onboarding, coaching, and terminations when necessary
• serve as a subject matter expert on client-specific operations.

What we're looking for

Skills & competencies

call center supervisor

savannah ga

mci careers

$40,000/year

customer service

inbound calls

team leadership

agent coaching

performance management

kpi monitoring

workforce scheduling

quality assurance

sales goals

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting describes continuous learning and development opportunities
• no specific benefits package is listed.

Why this role

Supervisory role with responsibility for a team of 15–25 agents and coordination across QA, Training, IT, and Recruiting.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.