Patient Support Representative, Behavioral Health Front Desk

Job overview

The Patient Support Representative, Behavioral Health Front Desk role is onsite in Asheville, NC. Compensation is not specified. The representative works in the Behavioral Health office as a general point of contact for clients, providers, and third parties. The role supports access to behavioral health services by managing inquiries, scheduling appointments, completing registration, and routing clinical questions to appropriate staff. Accurate electronic health records and timely communication help the care team coordinate client follow-up and preventive care outreach.

What you'll do

• Screen, prioritize, and delegate telephone inquiries professionally, including de-escalation for clients with behavioral health needs
• return client, provider, and third-party calls
• refer clinical inquiries to clinical staff for triage
• schedule appointments according to program guidance
• welcome clients, check them in, and complete registration
• send and follow up on messages through the EHR
• review prior messages and encounters
• maintain and update EHR records
• use client registries for preventive-care and chronic-condition outreach
• verify insurance information when applicable.

What we're looking for

Skills & competencies

patient support representative

behavioral health

asheville nc

appalachian mountain community health centers

front desk

client registration

appointment scheduling

electronic health records

ehr

phone support

patient outreach

Work arrangement

• Weekend coverage required

Why this role

Insurance verification experience is preferred but not required.

About the employer

Appalachian Mountain Community Health Centers is hiring for this role. Industry: Outpatient Mental Health and Substance Abuse Centers. Sector: 62.